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A long line of pet owners already waits at the reception desk when I walk into the small-animal clinic, yet the two women behind the counter don't seem to be helping anyone. Instead, one secretary stands next to her chair looking helpless and waiting for direction, while the other one — obviously the alpha secretary — talks into the headset hooked around her ear.
"Raisins?" she asks. "How many?"
Silence. We all wait while the caller on the other end of the phone responds.
"What kind of chocolate?"
More silence. We're gradually getting the picture, knowing glances passing among the dog owners vying for service from the staff.
"It depends on how much milk chocolate he had," she finally says.
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